Hawaiian Airlines Why Hawaiian Airlines is always improving The interior of the new Hawaiian Airlines Airbus A321 Neo. They also have that trademark Southwest sense of humor. I'll never forget the time they held a flight for a passenger who had suffered an unspeakable tragedy. If you've ever flown on Southwest Airlines, you know how customer-focused they can be. It would be difficult to duplicate that kind of expertise and enthusiasm with a flight crew that originates on the mainland.īut not impossible. He patiently answered their questions, interacting with them in a way I hadn't seen since the 1970s. On a recent Hawaiian Airlines flight, I saw a flight attendant offer a couple in economy class advice about places to visit in Oahu. "Our people are passionate about what they do. Time and again, Mannis and Ponciano told me that Hawaiian Airlines' crew and employees were their best competitive advantage. southwest airlines is flying to hawaii "Passionate" employees make a difference at Hawaiian Airlinesīut it's the people who make the difference. A poster with Hawaiian Airlines' internal mission statement from its archives.
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